You may return a Product at any time within 14 days of receiving the Product. Your item must be unused and in sellable condition.
Return & Refund Procedures:
To return, you must:
- inform us of your decision to return a product in writing, send your communication to firstname.lastname@example.org, and we will issue you a Return Merchandise Number;
- ship the product to MetroSourceLine: you must mark Return Merchandise Number on the package of your return and return not later than 14 days from the day on which you communicate with MetroSourceLine;
- you will be responsible for returning the Product to us in the same condition in which you received it, at your own cost and risk. You have a legal responsibility to take reasonable care of any Product whilst they are in your possession. We may make a deduction from the reimbursement for loss in value of the Product. You are only liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product;
- we will check the Product and refund the price of the Product to you as soon as possible and, in any case, not later than 7 days after the day we receive the Product back from you; or we will ship the Product you wish for exchange within 7 days after the day we receive the Product back from you.